We audit how work actually moves through your business, then build the AI that handles it. Two weeks to a plan. Weeks, not quarters, to something running.
Fifteen minutes, no deck. If there's nothing worth automating yet, I'll say so.
Hours a week answering things already written down somewhere.
Your tools don't talk to each other — so someone spends the day doing it for them.
A single point of failure with a calendar.
Exhibit A — Inbound support & intake, with a triage agent
← only the exceptions
Every step is optional. Nothing is quoted blind.
If I can't find you 5+ hours
a week, you don't pay.
You leave with a build order — whether or not you build it with me.
Owned by your team — not rented from mine.
Exhibit B — Page one of your audit: what to do first, and what not to touch
High impact, low effort — start here
Worth doing, not urgent
High effort — not yet
Map every repeatable process. Everything gets written down.
Remove the obvious waste first. Some fixes need a checklist, not a model.
Build for the repeatable pieces — highest score first, on your real data.
Anything needing taste or trust routes to a person. On purpose.
Fine-line tattoo studio, piercing, and permanent-cosmetics beauty bar — now launching its own piercing & tattoo academy.
picosainkbeautybar.com ↗Every day, the same questions by email and phone — pricing, availability, aftercare — each one pulling an artist or the front desk away from paying work.
An AI agent trained on their services, policies, and aftercare guides. It answers the repeat questions instantly, in the studio's voice, around the clock — and hands anything requiring judgment to a human. Built on a full redesign of their website.
Now launching their piercing & tattoo academy: enrollment built on Kajabi, with the same agent fielding student questions from first inquiry to first class — a second business line without a second front desk.
Most of a workday a week, back in the chair.
Yours won't look like Picosa's. The audit finds it the same way.
I'm Cole. You work directly with the person doing the building — no account managers, no handoffs. That's why the audit takes two weeks instead of two months.
I've spent years inside service businesses' operations — first running my own, solo, building every process and tool it ran on; then at a field-service software platform, helping HVAC, plumbing, electrical, and cleaning companies diagnose pain points, reshape workflows, and wire in the right integrations. I've been doing audits for years. AI just made the fixes buildable.
These days I build them myself, end to end — websites, support agents, and the unglamorous plumbing between the tools you already pay for.
Also built & shipped solo: Villains, a poker app — proof I ship real software, not just decks.
exhibit c.
answers his own email.
No. In small operations the win is almost never headcount — it's giving the people you have their afternoons back, and answering the leads that currently go quiet at 9pm.
Start free: a 15-minute mini audit. The full audit is $999, flat — and guaranteed: if I can't find you at least five hours a week worth reclaiming, you don't pay. Implementations are scoped from the audit and typically land between $3,000 and $10,000, with ongoing care retainers available after any build.
Written down before anything is built: what leaves your systems, where it goes, how long it's kept. Sensitive cases route straight to a person by default.
A working prototype exists before the two-week audit is over. Implementations typically go live in four to ten weeks.
Fifteen minutes, free. Bring the workflow that annoys you most — I'll tell you on the call whether it's worth automating.